Dear Members,

This is a very difficult note for us to write, but we think that being open and honest is an important aspect of any relationship, whether it's embarrassing or not. 

Yesterday night, K12Portal experienced a major outage for the first time in the 2.5 years that we have been operating the site. Our hosting provider (Amazons AWS service) had a multi system failure, which caused the loss of our database storage. This should never happen, the database storage is supposed to be redundant, but it happened nonetheless. 

As a result, we lost about 5 days worth of data. This is devastating to us but more importantly, to our members. We've undertaken steps to make sure this won't happen again and we're in the process to recover as much additional data as possible.

We deeply regret the inconvenience this has caused. If you created an account after 5/4, it is likely that your account was lost. If you cannot login please recreate it. Any grades or assignments entered after this date have been  lost too and will need to be re-entered. Feel free to reach us on feedback@k12portal.com if you have additional questions. 

Please accept our sincere apologies. We are 110% committed to building a great, safe  and reliable experience. 

Thank you for understanding. 
The K12Portal team.